Frequently Asked Questions
Everything you need to know about your performance gear.
How do I ensure I'm ordering the correct size for running shoes?
We provide a comprehensive size guide on each product page. We recommend measuring your foot in centimeters for the most accurate fit, as sizing can vary slightly between specialized athletic brands.
What is your return policy for worn athletic apparel?
To ensure hygiene and quality standards, we only accept returns on items in original, unworn condition with tags attached within 30 days of purchase. Defective items are covered under our performance guarantee.
How long does domestic shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping at checkout for athletes who need their gear ready for an upcoming event or race.
Do you offer international shipping?
Yes, Achilles Heel ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my high-performance compression gear?
To maintain elasticity and moisture-wicking properties, we recommend machine washing in cold water on a gentle cycle and air drying. Avoid using fabric softeners or bleach.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.